Operations Director
TaskUs - Indore, Madhya Pradesh
Indore, Madhya Pradesh
3+ years experience
TaskUs is the fastest growing tech-enabled business services company in the world. We exist to provide ridiculously innovative customer support, AI operations, and content security to the world’s most disruptive companies
We believe our Frontline employees come first, always. At TaskUs, leaders eat last––in other words, we expect you to put your line of direct reports before yourself. We think in terms of #FrontlineFirst because we know good ideas can come from anyone at anytime. That’s probably why we’re ranked 40th on Glassdoor’s 2019 “100 Best Places to Work” list.
A special place requires special people. Qualified candidates have a sense of humility, an adventurous spirit, and a relentless work ethic. If you are looking for more than the standard 9 to 5, you’ve found it.
We exist to make the world’s best companies better. We aim to have fun while doing it.
So what does an Operations Director really do? Think of yourself as one of the leaders of the department, so not just anyone is qualified for this role! We make sure we get the best of the best, after all, we are a ridiculously good company so we make sure our employees are top notch. So come on, now we need your full concentration because it’s time to imagine what it’s like being an Operations Director.
Imagine yourself going to work with one thing on your mind: you want to focus on client satisfaction. As you tackle your new tasks for the day, you know that it will lead to one thing: oversee and direct the activities of a number of campaigns along with all Operations Managers, Team Leaders and Staff assigned to his campaigns.
As an Operations Director, you are responsible for a wide spectrum of responsibilities and must be able to multitask with ease and proficiency. You are also responsible for regular and often daily interactions with all the company departments/campaign team leaders and the whole management team. You will maintain an open line of communication between staff and senior management. You will manage and staff the operations assigned. You will be responsible for all aspects of operations which include but not limited to monitoring operations staffing, provide temporary coverage and training; provision of excellent clientele service, problem resolution and the like. You will develop individual and team goals and implement plan to carry out objectives. You will also guide the Operations Managers in meeting of all team & individual goals. You will ensure compliance with all established policies and procedures. You will assist the VP for Operations in crafting operations procedures.
Imagine yourself going to work with one thing on your mind: you want to focus on client satisfaction. As you tackle your new tasks for the day, you know that it will lead to one thing: oversee and direct the activities of a number of campaigns along with all Operations Managers, Team Leaders and Staff assigned to his campaigns.
As an Operations Director, you are responsible for a wide spectrum of responsibilities and must be able to multitask with ease and proficiency. You are also responsible for regular and often daily interactions with all the company departments/campaign team leaders and the whole management team. You will maintain an open line of communication between staff and senior management. You will manage and staff the operations assigned. You will be responsible for all aspects of operations which include but not limited to monitoring operations staffing, provide temporary coverage and training; provision of excellent clientele service, problem resolution and the like. You will develop individual and team goals and implement plan to carry out objectives. You will also guide the Operations Managers in meeting of all team & individual goals. You will ensure compliance with all established policies and procedures. You will assist the VP for Operations in crafting operations procedures.
So, do you have what it takes to become an Operations Director?
Requirements:
So, what is it we’re looking for? Well, since this is a director post, we need someone who already has the skills to even call themselves one. So we need someone with at least 3 years of experience in the related field preferably director or VP level specializing in BPO Operations and Management or equivalent.
We need someone who has handled at least 1,000 FTEs and we need someone who has strong computer skills especially in using MS Office applications. We need someone who has a good track record of meeting and delivering targets. We need someone who can articulate themselves well both verbal and written.
We need someone who can build productive business relationships with clients, someone who has strong organizational, analytical and managerial skills. We need someone who possesses a professional, courteous, and resilient attitude.
TaskUs is the fastest growing tech-enabled business services company in the world, delivering the customer support, AI operations and content security services that power the world’s most innovative companies. Listed as one of Glassdoor‘s “100 Best Places to Work”, USA Today’s “Best Company Cultures” and “Best Companies for Women” by Comparably, TaskUs is a Frontline-First company that puts its people at the heart of everything they do.
TaskUs is the fastest growing tech-enabled business services company in the world, delivering the customer support, AI operations and content security services that power the world’s most innovative companies. Listed as one of Glassdoor‘s “100 Best Places to Work”, USA Today’s “Best Company Cultures” and “Best Companies for Women” by Comparably, TaskUs is a Frontline-First company that puts its people at the heart of everything they do.
TaskUs has been recognized as one of the Inc. “500 Fastest Growing Private Companies in America” for the past seven years consecutively. Founded in 2008 by Bryce Maddock and Jaspar Weir, the company raised over $250mm in 2018 from the world’s largest private equity firm, Blackstone.
TaskUs currently has over 15,000 employees and offices across the U.S., Philippines, India, Taiwan, and Mexico.
TaskUs, Inc. is an equal opportunity employer.
