Regional Manager I

 Regional Manager I

Flipkart

Mumbai, Maharashtra

2 days agoFull–time

Regional Manager I • Accountable for all Hub Operations under the span of control and seek intervention from superior as appropriate. • Ensure Profitable operations in the region. • Continuously improve in reducing Error rate in Operations Management in the region. • Maintain the cost of operations as per budget in the region. • Ensuring Regional Performance reporting periodically. • Ensuring Customers in the region are delighted at all times. • Promptly and effectively manage customer escalations in the region along with support team. • Ensuring employee engagement initiatives are implemented. • Ensure 100% ZTP (Zero Tolerance Policy). • Ensuring Regional Deliverable are met and duly reported. • Ensure SOP Adherence in the region at all times. • Ensure availability of adequate and trained manpower at Hub and Region as per manpower and business plan. • Ensure commercial and statutory compliances are met along with the support of teams in the region. • Training and Development of teams in the region. • Managing environmental bodies effectively. • Ensure Succession Planning at the Region. • Grievance Handling and Conducting Open House/meetings with regional teams. • Proactively identify gaps in operations and support processes that impact operations and take preventive action. • Conduct Monthly Review Meeting (MRM) along with Area Managers and Support team