Associate - Projects

 Associate - Projects

Cognizant Technology Solutions

Mumbai, Maharashtra

13 hours agoFull–time

Application Lead Qualification:B Sc, BE, MCA Responsibility: Stakeholder Management: • Communication with Business users related to resolving queries, obtain clarifications and providing updates. • Setup Business bridge calls to update status of Critical incidents / Outages. • Follow up with internal and external stakeholders (Customer and Vendor liaison) to progress tickets to resolution. Service Management: • Responsible for the project tasks assigned. • Initiate escalation procedure for incidents based on the agreed upon timelines and tracks it to closure. • Manage queue effectively and allocate tasks to the team based on an allocation plan. Service Tracking: • Ensure assigned tasks are completed within targets set (the tasks include incidents, service requests, identified problems, Operational changes, enhancements etc). • Conduct peer reviews and ensure quality of deliverables. Service Execution: • Comply to defined process during task execution (including problem management, KEDB management etc). Knowledge Management: • Contribute and participate proactively in knowledge sharing sessions. • Provide complete KT to support teams before any production release. People Management: • Manage and mentor the mentees (team). • Provide inputs for development of learning plan for the team. • Act as a buddy for new hires. • Shares recommendation towards Performance management and recognition of team members. Contribution to Org Initiatives: • Adhere to Organization policies and procedures. • Participate in project and organization initiatives led by the Delivery leadership. • Contribute new ideas and innovative approaches at work, including CSI themes. • Collate data and provide inputs for reporting requirements. Business Development and Customer Relationship Management: • Participate in customer meetings and provide project updates. Account Operations: • Perform task estimation. • guide the service analyst on estimation. • Coordinate shift operations and logistics. Audit: • Participate in audits as necessary. Must Have Skills • .Net Programming-C# .Net • ASP.NET Good To Have Skills • .Net Programming-VB .Net • .Net Framework • ANSI SQL • ADO.NET