Associate - Trainer

 Associate - Trainer

Myntra

Chennai, Tamil Nadu

3 days agoFull–time

(New Hire Training/Refresher Trainings, Knowledge Management, Quality &Service) • Work closely with partner for all new hire training batches- Resource, trainer readiness, • Be part of hiring checks for new resources • Ensure Myntra new hire process manuals and trainer guide are update • Trainer knowledge check and enhancement • Learnings from each batch to be shared and implemented for future batches. • Ensure all levels of assessments and certification is completed for every batch as per timelines • Ensure only certified resources are moved to production and non-certified resources are moved out of the process • ID creation during training and deletion for non-certified and attrite resources during training is done within 24hours. • Identify training needs and plan refresher trainings. Drive Bottom Quartile Management. • Track post training/refresher efficacy. • Should be a facilitator for any new product launch or adhoc training requirements • Communicate with various departments within the partner org in related to trainings, refreshers, update management • Drive Knowledge base usage to improve/ensure accuracy of information provided to customers at partner site. • Liaise with Myntra spocs for clarification required at Partner • Conduct monthly knowledge assessments at partner knowledge • Partner to follow stringent audit process at a champion level • Conduct frequent calibrations are conducted and ensure partner is well calibrated • Hygiene checks on call disconnections, long AHT, coupon • Need to collate process improvement ideas and share with Myntra stakeholders in a timely manner • Ensure proactive alerts on process deviations and issues at partner center • Work very closely with partner to bridge process gaps and improve process